Situation Center of Moscow Health Department 

The Single Medical Information System (SMIS) has been operating in Moscow since 2011 and currently covers 23 thousand physicians. About nine million residents of Moscow use the SMIS electronic appointment scheduling system to schedule their appointments at outpatient facilities.

In order to monitor the quality of electronic services, a Situation Center was established at the Moscow Health Department to accumulate data about visits to outpatient facilities, schedules of all physicians, appointment wait times, prescriptions and referrals made by physicians of outpatient facilities. Avilex created an integrated solution including both building of an audiovisual system and design and production of specialized furniture for workstations.

The main operating room of the Center is designed for two main modes of operation: daily monitoring and meetings.

Workstations are located along the walls of the room and at a large elongated table in the center of the room. If a meeting needs to be held, mice and keyboards are taken away from the table and Sharp interactive displays are switched to operate as duplicate displays.

Currently, the Situation Center has 12 employees who monitor the situation, analyze incoming information and use it to prepare proposals for improvements. Employees of the Situation Center are analysts, programmers, process engineers, managers, and consulting experts.  Their task is to obtain and organize data about the work of medical facilities, identify problem areas and offer possible solutions.

If a problem situation is identified, the management of the affected outpatient facility can be called for, including via video conferencing, in order to find out the particulars and to help resolve the problem.

To this end, the Situation Center was additionally provided with desk microphones, a camera and an end terminal of a Polycom video conferencing system.

A video wall comprised of 55-inch LG narrow bezel displays in a 4 by 2 configuration controlled by a Datapath video processor serves as a large screen display for displaying highly detailed content and information flows. The overall resolution of the video wall is 7,680х2,160 pixels. Double monitors for the display of working materials and supportive data are installed at eight workstations of the Center's employees for comfortable data processing.

High-resolution video signals and control signals between the sources and display devices are switched by an AMX Enova DGX multi-format matrix switcher.

The sound system includes JBL wall-mounted loudspeakers installed on both sides of the video wall and built-in ceiling-mounted speakers. Sound amplification is provided by devices manufactured by Crown. A Biamp scalable audio processor is used to control and route audio streams.

One of the workstations has an AMX touch control panel. When the facility is operated as a conference room, this workstation is used by an operator who manages the distribution of video signals, sound, and a video conference camera.

The establishment of the Situation Center has considerably improved the monitoring of access to healthcare in the city’s outpatient facilities. Today, data about all 660 outpatient facilities operating in Moscow are updated on a real-time basis, and the Situation Center allows any employee at any outpatient facility to monitor both queues at doctors’ offices and availability of primary healthcare services.