Interactive training in operation of the electronic document management system in the Moscow Government

The need for a quick transition from disparate systems to a centralized, citywide solution and wide-scale deployment of the electronic document management system determined an important task to develop a training course for users almost in all executive government bodies of the city within two weeks and integrate the training content into the distance learning system of the Government of Moscow.

Avilex was directly involved in the development and implementation of the project ordered by Elektronnaya Moskva OJSC.

According to Sergey Milyaev, Avilex Business Development Director, the company took all the project requirements and specifics into account and selected the most modern and effective way to train a large number of specialists on an on-job basis in a very short period of time, which was also less expensive than classical training.

The company developed electronic tutorials for the following roles: File Clerk, Controller, EDMS User, Mobile Office User and Administrator. A scenario, design, program template, electronic tutorial and test programs were developed based on user's responsibilities inherent to each role. Then all components of the course materials were consolidated in accordance with the SCORM specification and acceptance tests were performed.

The course is based on Flash platform. Electronic tutorials can be displayed in Microsoft Internet Explorer, Mozilla FireFox, Opera and Google Chrome browsers. Respective materials for the Mobile Office User were created using HTML5 standard to provide operability of the training courses on mobile devices that do not support Flash.

Electronic tutorials include texts about the purpose and objectives of the Customer's electronic document management system, animated content (simulator) with explanations covering user's actions to be taken to complete different operations, practical tasks for specific actions covering the EDMS processes using the interface similar to the actual system interface.

At least 15 test questions are provided for each user role, such as single choice questions, multiple choice questions, ranking, match making.

The project in general and electronic tutorials in particular enabled users to perform the basic functions in the electronic document management system of the Government of Moscow in accordance with their role responsibilities without full-time training.